What is(are) your name(s)?
Julie and Paolo Santoro
For how long have you been running a B&B?
Please share something about the history of your present bed and breakfast.
We have been running Les Glycines for two years. It was a B&B beforehand but had no name, so we have named it after the wisteria covering the front of the house. The previous owner had renovated the house from a near ruin so we had no major work to do when we arrived although we spent quite a lot of time redecorating and giving the interior a facelift. We have been told that during the last war, 3 separate families lived in the house, one of which lived in the basement! We both enjoy meeting people and take pride in offering an excellent service, but neither of us had had any B&B experience before this. Paolo used to work in passenger service at Gatwick airport in London and Julie worked as Business Director for Glamour magazine, also in London. We had both been yearning to create something of our own and knew that we could combine our flair for hospitality with lots of hard work and make a business that we could be proud of.
What are the unique characteristics of your B&B?
Les Glycines has just three guest bedrooms, so it offers a tranquil setting for a holiday. The house is divided into two separate parts and guests have their own access; this means that our guests can be completely independent if they wish, but we are always (unobtrusively) at hand, if needed. Each room is beautifully and individually furnished and decorated, with ensuite bathrooms (shower, WC, handbasin), plenty of storage, double glazing, central heating, TV and DVD. The breakfast room is available for our guests to use at any time (including the fridge, microwave, etc.) and provides tea and coffee-making facilities, a DVD film library, books, games, tourist information and walking and cycling itineraries. Breakfast is plentiful and a cooked breakfast is available for those who prefer. Our guests are always welcome to share our enclosed and very pretty garden. We offer dry, secure cover for cycles and motorbikes.
Based on your guests' opinions, what feature of your B&B has made their stay special?
We are always told by our guests that we give them a great welcome and they are made to feel really at home. We go out of our way to give 'that bit extra' to our guests to ensure that their stay in Huelgoat is an enjoyable one. We constantly receive compliments on the decor and the facilities of the rooms: the showers are always really hot and the water pressure's high; the beds are very comfortable; the linen and towels are immaculate; it's great to be able to watch TV or a DVD from our film library in bed. Our guests have told us that staying at Les Glycines is better than staying in a hotel: we offer the comfort of a hotel, but with a more personal approach.
Please describe in short your bed and breakfast and its general services and amenities.
Les Glycines is a 3-bedroom town house with a breakfast room. Guests have their own separate access to the house. Our enclosed garden is available to guests to use at any time. Each room has its own en-suite bathroom, TV and DVD. The breakfast room, which is for our guests to use at any time, offers tea and coffee-making facilities, a film library, books, games, tourist information and walking and cycling itineraries. Weather permitting, breakfast can be served in the garden. We aim for a relaxed but 'cared-for' atmosphere.
How many rooms are offered at your B&B and what is its maximum capacity?
There are three guest bedrooms (each with en suite bathrooms) and the breakfast room. White Room - double room for two people. Twin Room - twin beds for two people, Cream Room - double room for two people. An additional bed is available.
Please describe the in-room facilities for each type of room in your B&B.
Each bedroom has the following: en-suite bathroom with shower, handbasin and WC; central heating, double-glazing, fans for hot weather, TV set, DVD player. The breakfast room has the following: internet access, tea and coffee-making facilities with trays to take it to bedroom if preferred; film and book library; games; tourist information and itineraries; fridge, kettle, microwave, sink.
What do the room rates include?
Room rates include breakfast, internet, TV, DVD, linen, towels and daily cleaning.
Do you offer any special packages?
We offer a 10% discount for stays of: 3 nights or more: September - June; 4 nights or more: July and August (apart from the week of the festival of 'Vieilles Charrues', which is usually the 2nd week of July).
What may guests expect from a typical breakfast at your property?
Breakfast includes fresh croissants, bread, crepes, locally-produced jams and honey, cereals, yoghurt, fresh fruit, tea, coffee, hot chocolate and fruit juice. Boiled or scrambled eggs are available on request.
When and where is breakfast served?
Breakfast is served in the breakfast room or in our own dining room. We ask our guests at what time they would like breakfast. Weather permitting, breakfast can be served in the garden.
Are dietary needs accommodated?
We cater for all dietary needs by prior request.
Do you serve other meals?
Evening meals are available on request (we like to have at least 24 hours notice). Packed lunches can be provided.
Are there cooking facilities, which guests may use?
The breakfast room is available for our guests to use for eating their own food. They are welcome to use any of the facilities: fridge, microwave, kettle, crockery and cutlery.
Is your bed and breakfast suitable for children?
Yes, we can accommodate children.
Do you accept pets?
Yes, we can accommodate a dog in our downstairs room.
What is your smoking policy?
Sorry - no smoking.
Is there a parking facility on premises or nearby?
There is plenty of street parking available outside the property. Dry, secure cover is available for cycles and motorbikes.
Is your B&B suitable for disabled guests?
Our ground-floor room (Twin Room) is just two small steps up from street level into the house so provides an easier access.
What safety precautions are provided at your B&B?
Smoke alarms and fire extinguishers.
How can guests check availability and make a reservation?
Via phone and email.
What is you cancellation policy?
We require a 10% deposit.
What types of payment do you accept?
We cannot accept card payments. We can accept euro cheques drawn on a French bank, wire transfers, Cheques Vacances and cash.
Where is your B&B located and how it may be reached?
Look under 'Directions' on our website: www.lesglycinesbandb.com